Effective Date: 19th Feb 2026
At Compassion Pharmacy, your privacy and the protection of your personal and health information are extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our pharmacy.
1. Information We Collect
We may collect the following types of information:
Personal Information
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Full name
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Phone number
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Email address
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Address
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Date of birth
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Prescription details
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Insurance information (if applicable)
Health Information
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Medication history
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Prescription records
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Health-related inquiries
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Vaccination records
Website Usage Information
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IP address
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Browser type
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Pages visited
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Cookies and tracking data
2. How We Use Your Information
We use your information to:
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Process and dispense prescriptions
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Provide pharmacist consultations
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Transfer prescriptions
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Manage medication refills
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Communicate about your prescriptions and services
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Improve our website and services
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Comply with legal and regulatory requirements
We only use your information for legitimate healthcare and business purposes.
3. How We Protect Your Information
We implement appropriate administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, or misuse.
This includes:
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Secure systems and encryption
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Restricted access to sensitive data
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Regular monitoring and security updates
4. Sharing of Information
We do not sell, trade, or rent your personal information.
We may share your information only when necessary with:
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Healthcare providers (for prescription coordination)
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Insurance companies (for claims processing)
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Regulatory authorities (when legally required)
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Service providers who assist in operating our pharmacy
All third parties are required to maintain confidentiality and security standards.
5. Prescription Transfers
When you request a prescription transfer, we may collect and share necessary information with your previous pharmacy to complete the transfer safely and legally.
6. Cookies & Tracking Technologies
Our website may use cookies to enhance user experience and analyze site performance. You may disable cookies through your browser settings; however, some website features may not function properly.
7. Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Request corrections
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Request deletion (where legally permissible)
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Withdraw consent for certain communications
To exercise these rights, please contact us using the information below.
8. Data Retention
We retain prescription and health records as required by applicable healthcare laws and regulations. Other personal data is retained only as long as necessary for operational purposes.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Compassion Pharmacy
8307 Chappelle Way SW, Edmonton, AB T6W 4S1, Canada